WEBSITE PRIVACY & SECURITY - IMPORTANT – PLEASE READ CAREFULLY

OPB Sports Therapy is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you when you browse www.opbst.co.uk (the "Website"), shop with us or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

We believe that transparency is the key to any healthy relationship. At OPB Sports Therapy, we’re all about healthy. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe. 

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.

Who we are

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 2018. If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

• phone us on: 07814459672

• e-mail us at: opbsportstherapy@outlook.com

• write to us at: OPB Sports Therapy, Hesslewood Office Park, Hessle, HU13 0LH.

By entering this information, you are providing personal information that will be used by OPB Sports Therapy for the sole purpose of scheduling your appointment or returning your contact request. When contacting us, please remember to quote your name and contact details or correspondence reference you may have.

The information we collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the OPB Sports Therapy website:

Device data. We collect data from the device and application you use to access the OPB Sports Therapy website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.

Usage data. We collect usage data that may include which OPB Sports Therapy  webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by OPB Sports Therapy collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the OPB Sports Therapy email messaging and to monitor and improve email deliverability and open rates


How we use your personal information

Except as set forth in this Privacy Policy or as specifically agreed to by you, OPB Sports Therapy will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:

(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.

(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.


The personal data we collect about you when you complete our contact form we may collect the following personal data about you:

  • your name

  • e-mail details

  • your communication preferences;

  • your browsing and online activities


Some examples of when we collect this information include:

  • when you register in clinic, via phone or via the website or social media

  • when you use the website - through cookies

  • if you choose to reveal information in postings on our instagram/facebook page

  • When you sign up to our newsletter

  • when you enter sales promotions

We may also collect some or all of the above personal data about you when you access and browse this Website or any third party microsite (as described below).  We may also collect some or all of this personal data from third parties who have your consent to pass your details to us. How we may store and use your information. 

OPB Sports Therapy (and third party data processors acting on our behalf) may collect, store and process your personal data:

  • With your agreement, to contact you (including by SMS and e-mail) about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes;

  • To provide our goods and services to you and for associate purposes, including verifying your identity;

  • Administrative purposes; and

  • For any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

  • E-mail newsletter preferences and text alerts.

We provide you with the ability to control whether or not to receive e-mail newsletters, or to change the types of e-mail newsletters you receive, through our newsletter preference centre which is clear using the check boxes in our sign up forms. Targeted updates and marketing if you have agreed that we can contact you for marketing purposes we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual.

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 16 years of age and whether the user is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

Security

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key. However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us. If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.

  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password.

  • Avoid using the same password for multiple online accounts.

 

Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect the following information:

  • Statistical date ( location/frequency of visits of user etc)

  • User preferences

  • Provide anonymised tracking data to third party applications like Google analytics.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

Google Analytics

In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy.

We use this information to conduct research and analysis to better understand how visitors are using the OPB Sports Therapy website, so that we can improve our website experience. From time to time, OPB Sports Therapy or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by OPB Sports Therapy and its operations contractors and will never be given or sold to a third party.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • otherwise restrict our processing of your personal information in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations

If you would like to exercise any of these rights please:

  • email, call or write to us

  • let us have enough information to identify you

  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

  • let us know the information to which your request relates

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

This privacy policy was last updated in November 2021.

Please check back regularly to keep informed of updates to this privacy policy